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Privacy Policy



PRIVACY POLICY · AUSTRALIA

Your privacy.
Our priority.

At Bizzo Casino, we believe privacy isn’t just about compliance — it’s about trust. This page explains exactly how we handle your personal information, in plain English.

Last Updated
18 Feb 2026

Operator
TechSolutions Group N.V.

Jurisdiction
Curaçao + Australia

Quick Summary

✓ What we collect
Only what’s needed to run your account, verify your identity, and keep you safe.

✓ How we use it
Account management, KYC verification, responsible gambling, fraud prevention.

✓ Your rights
Access, correct, delete, or export your data. You’re in control.

Your Data Journey

From the moment you sign up to the day you close your account, here’s how your data moves through our systems.

1
Registration
You provide email, password, name, date of birth. We encrypt everything immediately using TLS 1.3 and store it on secure Australian servers.
Encrypted
Role-based access
AU servers

2
Identity Verification (KYC)
Before your first withdrawal, you upload government ID and proof of address. Documents are sent to our accredited KYC partner via encrypted channel, verified within 24 hours, then deleted from their servers.
AES-256 encryption
3rd-party verified
Time-limited access

3
Active Gameplay
Session logs, game history, bet patterns, IP addresses, device fingerprints. Used for responsible gambling monitoring, fraud detection, and platform improvements. Automatically anonymised after 90 days.
RG monitoring
Fraud prevention
Auto-anonymised

4
Payment Processing
We NEVER store raw card numbers. Payments handled by PCI DSS Level 1 certified processors (Skrill, Neteller, PayPal, card networks). We retain only tokenised references and transaction confirmations.
PCI DSS L1
Tokenised only
No raw cards

5
Account Closure
Financial records retained for 7 years (legal requirement). All other personal data deleted within 30 days or anonymised. Self-exclusion records kept indefinitely to honour your request.
Legal retention
30-day deletion
Anonymised

Common Questions

Click any question to expand the answer. We’ve organised everything into clear sections.

What personal data do you actually collect?
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We collect only what’s genuinely necessary to operate your account safely and legally. Here’s the complete list:
👤 Identity Data
Full name, date of birth, nationality, government photo ID (passport or driver’s licence). Used to verify you’re 18+ and who you say you are.

📧 Contact Data
Email address, mobile number, residential address. For account notifications, password resets, withdrawal confirmations, regulatory correspondence.

💳 Financial Data
Payment tokens (NOT raw card numbers), transaction history, source of funds declarations. Required for AML compliance and processing payouts.

🖥️ Technical Data
IP address, browser type, device ID, session timestamps, game logs. Used for security, fraud detection, responsible gambling monitoring.

🎮 Behavioural Data
Game preferences, session duration, wagering patterns, bonus usage. Helps us personalise your experience and identify responsible gambling risks.

💬 Communications
Live chat transcripts, support emails, complaint records. Retained for quality assurance and dispute resolution for 3 years post-closure.

What we NEVER collect: We do not collect sensitive special categories of data including racial/ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data (except for ID verification), health data, or sexual orientation.

Why do you need all this information?
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Every piece of data we collect serves a specific, legitimate purpose. Australian Privacy Principles require us to document the lawful basis for each use. Here’s the breakdown:
Purpose
Legal Basis
Data Involved

Account registration & login
Contract
Identity, contact, credentials

Age verification (18+ only)
Legal obligation
Date of birth, photo ID

KYC / AML compliance
Legal obligation
Identity docs, financial records

Processing deposits & withdrawals
Contract
Financial, identity

Fraud prevention & account security
Legitimate interests
Technical, behavioural, financial

Responsible gambling monitoring
Legitimate / Legal
Gameplay patterns, session data

Customer support & dispute resolution
Legitimate interests
Communications, account data

Promotional emails & bonus offers
Consent (opt-in)
Contact data, game history

Who do you share my data with?
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We share data only when operationally necessary or legally required — never for third-party advertising revenue. Every third party has a signed Data Processing Agreement.
✓ Payment Processors
Skrill, Neteller, PayPal, Visa, Mastercard networks
They receive only the minimum necessary to complete your transaction. All are PCI DSS Level 1 certified. We store only tokenised references — never raw card data.

✓ KYC / AML Verification Partners
Accredited identity verification services
Your ID documents are transmitted securely to verify against official databases. Documents are not retained by the KYC provider beyond the verification period (typically 72 hours).

✓ Game Providers
Pragmatic Play, NetEnt, Evolution Gaming, Microgaming, etc.
Anonymised session tokens only — not your name, address, or financial data. Used for RNG integrity, game logging, and progressive jackpot management.

✓ Regulatory Bodies & Law Enforcement
Curaçao Gaming Control Board, Australian authorities when required by law
Disclosed only when required by valid legal order or regulatory directive. Limited strictly to data specified in the request.

Our firm commitment: We never sell your personal data to marketers, data brokers, or any third party for commercial gain. We never share data with social networks or advertising platforms without explicit consent.

How do you keep my data secure?
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Security isn’t a single measure. We deploy a layered defence architecture so that failure at any single layer does not expose your data.
🔐
TLS 1.3 + AES-256
All data in transit protected by TLS 1.3. Sensitive data at rest encrypted with AES-256, including KYC documents and financial records.

👥
Role-Based Access
Only authorised personnel with documented business need can access personal data. Access is logged, time-limited, reviewed quarterly.

👁️
24/7 Monitoring
Automated anomaly detection scans account activity around the clock. Unusual patterns trigger immediate security review.

💳
PCI DSS Level 1
No raw payment card data ever stored on Bizzo servers. All payment processing delegated to PCI DSS Level 1 certified processors.

🧪
Penetration Testing
Independent security audits and penetration tests conducted regularly. Critical findings remediated within 72 hours.

📣
Breach Notification
In the event of a data breach, you will be notified without undue delay. We follow OAIC notification requirements.

What about cookies?
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We use four categories of cookies. Essential cookies cannot be disabled — everything else is your choice. You can manage preferences in Account → Privacy Settings.
🔒 Essential
Login sessions, security tokens, CSRF protection. Required for the site to function.

Always ON

📊 Analytics
Anonymised data on page visits, error rates, game loading times. Helps us fix bugs faster.

Optional

⚙️ Functional
Remembers your preferred language, theme, game sort order, table limits.

Optional

📢 Marketing
Set with advertising networks to measure campaign effectiveness and show relevant offers.

Optional

How long do you keep my data?
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Data is held only as long as legally required or operationally necessary. After expiry, it is securely deleted or irreversibly anonymised.
Financial & AML records

7 years

KYC documents

5 years

Account & identity data

5 years

Support communications

3 years

Analytics & log data

90 days

Session cookies

Session end

Retention periods for financial records are fixed by Australian anti-money laundering regulations and cannot be shortened even upon your request. All other data beyond these minimums is deleted at account closure.

What are my privacy rights?
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Under Australian Privacy Principles, you have the following rights. Contact our Privacy Officer at [email protected] to exercise any of these.
✓ Right to Access
Request a complete copy of all personal data we hold about you. Provided in structured, readable format within 30 days at no cost for the first request each year.

✓ Right to Correction
Have inaccurate or out-of-date personal data corrected. Changes to KYC-verified fields require fresh supporting documentation.

✓ Right to Erasure
Request deletion of your personal data where we have no remaining legal obligation to retain it. AML law requires retention of financial records for up to 7 years regardless.

✓ Right to Data Portability
Request your data in machine-readable format for transfer to another service. Applies where we process data by automated means on basis of consent or contract.

✓ Right to Restrict Processing
Ask us to pause or limit processing of your data — for example while you contest its accuracy or object to the purpose for which it is being used.

✓ Right to Object
Object to processing based on legitimate interests — including profiling for personalised recommendations. We will cease unless we can demonstrate compelling grounds.

✓ Right to Withdraw Consent
Withdraw marketing consent at any time via Account → Communication Preferences. Does not affect core account functionality.

✓ Right to Lodge a Complaint
If you believe we have mishandled your personal data, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Response time: All rights requests are responded to within 30 calendar days. Requests are free of charge for the first instance per calendar year. We verify your identity before processing any request.

Contact Our Privacy Team

For any privacy concern, rights request, or data question — contact us. We aim to respond within 5 business days.

General Privacy Enquiries
Response within 5 business days

Data Protection Officer
For formal rights requests & OAIC matters

Registered Operator
TechSolutions Group N.V.
Licensed by Curaçao Gaming Control Board

External Regulator: If you are not satisfied with our response to a privacy complaint, you have the right to escalate to the Office of the Australian Information Commissioner (OAIC) free of charge at oaic.gov.au or by calling 1300 363 992.

© 2026 Bizzo Casino Australia · Privacy Policy · Last updated 18 February 2026.
Operated by TechSolutions Group N.V. · Licensed by Curaçao Gaming Control Board.
This platform is intended for Australian players aged 18 and over.
18+ ONLY
AU Players · Gamble Responsibly

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